Making a claim from any insurance company can be a long and disappointing process. This article is meant to help you make a successful claim from CIC insurance after an accident.



Report the accident or theft to the Police immediately but not later than 24 hours and obtain a police abstract

  • Report the accident toCIC immediately through 0703 099 120, 020 282 3000
  • Do Not Acceptliability in case of an accident
  • Call AA of Kenyaon 020 697 9000, 0709 933 000 if you need to tow the vehicle from the scene of the accident (for comprehensive insurance only)
  • Clear with the police and take the vehicle to any of our Recommended garage within Nairobi (outside Nairobi take the vehicle to a garage of your choice) and Notifyus.
  • Complete and return a claim form obtainable in all our offices and web site.
  • Attach the Police Abstractand a Copy of the Driving license of the person who was driving the vehicle at the time of the accident or loss.



 Download Claim Form
• Original police abstract
• Copy of the diving license for the person driving the vehicle during the accident
• Policy excess
• Assessor’s report



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